Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to info@luxurylivinggroup.com.
- All
- Product related questions
- Special Services
- After sales service
- Contact us
- Privacy Management
Need Help?
If you have an issue or question that requires immediate assistance.
Drop us an email and we will get back to you within 20-36 hours!
Product related questions
Since all of our products are customized, please contact our customer care department for support concerning your specific item.
If a product is damaged or does not fulfil its specified requirements, please contact us immediately. Upon receiving your claim, our customer service team will review and respond to your request as quickly as possible.
All technical sheets can be easily downloaded directly from our website by visiting the specific product page, "download assets" section, and clicking on the Download button. Remember to log-in or create a new account to download your assets.
Luxury Living Group guarantees that its products will be free of manufacturing and material defects, based on normal domestic use, for a period of 2 (two) years from the date of the original invoice for interior products and 3 (three) years for outdoor products.
We have occasional sample sales in Italy and abroad, please subscribe to our newsletter to receive updates about our events and products.
Special Services
Yes, we do dedicate special services to designers and interior decorators. For more details, please consult one of our stores and/or authorized dealer partners. Alternatively, please feel free to contact us directly.
After sales service
Luxury Living Group provides after-sales support for products purchased in LLG stores and from its authorized dealers. Through our product care and repair services, we aim to extend the life of the product so you can enjoy it for as long as possible.
For any inquiries, you can reach us by telephone at +39 0543 791911, fill in the contact form or e-mail us at info@luxurylivinggroup.com
Contact us
Feel free to contact us at your convenience:
By filling in this contact form
By e-mail
By telephone: +39 0543 791911 (Italy)
Privacy Management
We process your personal data to allow you to register and access the reserved areas of our website and use the services therein. With your consent, we will also use your personal data to inform you about our marketing initiatives. For any further details, please consult our privacy policies:
For any questions or modifications concerning privacy, please email us at any time: privacy@poltronafraugroup.com